How do I return an item?
On non-custom items, we accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Production begins on all custom orders within 12 hours of purchase. If you need to cancel an order, please contact us immediately by phone at 252-522-1022. Once production begins, no cancellations will be considered. All orders, custom or otherwise will be delivered within 7-10 days.
Returns should be mailed to:
Xpress Yourself Apparel and Gifts
2407C N Herritage Street
Kinston, NC 28501